Free Worldwide Shipping

Costa Sunglasses offers Free Worldwide Shipping for customer orders. No standard shipping fee is charged for delivery to a supported destination.

Shipping availability may depend on whether a complete and deliverable address can be provided for the destination. If an order cannot be shipped to the address submitted at checkout, our customer service team may contact you for additional information.

Order Processing Time

Orders are normally processed within 1–3 days after they are placed and the necessary order information has been received.

Processing includes reviewing the order details, confirming the transaction, preparing the purchased items, and arranging shipment. Processing time is separate from the estimated delivery time.

An order may require additional review if the submitted payment, address, product, or contact information is incomplete or needs clarification. We may contact you by email when additional information is required.

Estimated Delivery Time

The estimated delivery time is 2–5 days after the order has been processed and shipped.

This timeframe is an estimate rather than a guaranteed delivery date. Actual delivery may be affected by the destination, local delivery conditions, severe weather, transportation disruptions, public holidays, address issues, or other circumstances outside normal processing.

Shipping Destinations

Our Free Worldwide Shipping service is intended for supported international and domestic delivery destinations.

Customers must provide a complete shipping address, including the recipient’s name, street and building details, city, state or region, postal code, country, and any other information needed for successful delivery.

Certain remote, restricted, or otherwise inaccessible locations may require additional delivery information. If we are unable to arrange shipment using the address provided, we will contact you by email.

Shipping Rates

Standard shipping is provided at no additional cost through our Free Worldwide Shipping service.

Customers will not be charged a standard worldwide shipping fee for an eligible Costa Sunglasses order. Any optional delivery service that is not included in the standard shipping method would need to be clearly shown and selected before an order is completed.

Order Tracking

When tracking information is available for your shipment, it will be associated with the contact information submitted with the order.

Please allow 1–3 days after shipment for tracking details to begin updating. A tracking record may be created before the shipment receives its first transit scan, so the status may initially appear unavailable or unchanged.

If tracking has not updated after the stated timeframe, contact [email protected] with your order number.

Incorrect or Incomplete Shipping Address

Customers are responsible for reviewing the shipping information entered during checkout. Please contact us immediately if you notice an incorrect recipient name, street address, apartment or unit number, postal code, city, region, or country.

We will make a reasonable effort to update the address before shipment, but address changes cannot be guaranteed after processing has begun or after the order has shipped.

If a package is delayed, returned, or cannot be delivered because the submitted address was incorrect or incomplete, contact our customer service team for assistance with the available next steps.

Customs Duties, Import Taxes, and Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service.

If any such charges apply to an eligible shipment, they will be covered by Costa Sunglasses. Customers are not responsible for these charges as part of the Free Worldwide Shipping service.

If you receive an unexpected request relating to customs duties, import taxes, brokerage fees, or another government charge, do not make a payment before contacting [email protected] for review and assistance.

Delayed Packages

Delivery delays may occur because of transportation interruptions, severe weather, high shipment volumes, public holidays, address verification, local delivery conditions, or other events outside normal operations.

If your package has not arrived within the estimated delivery timeframe, review the latest tracking information and confirm that the shipping address associated with the order is correct.

You may contact our customer service team with your order number and delivery details so the shipment status can be reviewed.

Lost Packages

If tracking indicates that a package may be lost, or if there has been no meaningful tracking update for an extended period, contact [email protected].

Please include:

• Your full name and order number.
• The email address used to place the order.
• The complete shipping address submitted at checkout.
• The tracking information available to you.
• A brief description of the delivery issue.

Our customer service team will review the available order and shipment information before explaining the appropriate next steps.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, entrance, mailbox, reception area, parcel room, household members, and any safe location where a package may have been placed.

Confirm that the shipping address on your order is correct. If the package still cannot be located, contact our customer service team and provide your order number and available tracking details.

Damaged Packages or Items

Inspect your order after delivery. If the package or an item arrives damaged, contact us as soon as possible and keep the product, original packaging, labels, and included materials while the issue is reviewed.

Please provide:

• Your full name and order number.
• The name of the affected product.
• A clear description of the damage.
• Photos of the item and packaging when available.
• Any relevant tracking or delivery information.

Do not discard or return a damaged item before receiving instructions from our customer service team.

Multiple-Item Orders

Items from the same order may occasionally arrive separately. If only part of your order has arrived, review any available shipment and tracking information before reporting an item as missing.

Contact us if the remaining item has no shipment information or has not arrived within the applicable delivery timeframe.

Changes to This Shipping Policy

Costa Sunglasses may update this Shipping Policy to reflect changes to order processing, delivery procedures, website operations, or service requirements. The version displayed on this page applies to current orders unless otherwise required.