30 Days Free Returns

Costa Sunglasses accepts eligible return requests made within 30 days of the date your order was delivered.

The return must be authorized by our customer service team before the item is sent. Returns mailed without first receiving return instructions and return details may not be accepted.

Return Eligibility

To qualify for a return, an item must meet the following requirements:

• The return request is submitted within the 30-day return window.
• The item is unused, unworn, and in its original condition.
• The item is returned with its original packaging and included accessories.
• Product labels, tags, protective materials, and other included components remain attached or included.
• The customer provides valid order information or other reasonable proof of purchase.
• The item is packaged securely to help prevent damage during return transit.

We reserve the right to decline a return when an item does not meet these eligibility requirements.

Non-Returnable Items

The following items may not be eligible for return:

• Items returned after the 30-day return window.
• Items showing signs of wear, use, alteration, damage, or improper care after delivery.
• Items missing original packaging, accessories, labels, or included components.
• Personalized, customized, or made-to-order items unless they arrive damaged or incorrect.
• Items clearly identified as final sale or non-returnable before purchase.
• Items that cannot be matched to a valid Costa Sunglasses order.

How to Start a Return

Please follow these steps before sending your return:

1. Email [email protected] within 30 days of receiving your order.
2. Include your full name, order number, item name, and reason for the return.
3. Include clear photographs when the item is damaged, defective, or different from what you ordered.
4. Wait for our customer service team to provide the correct return instructions and return details.
5. Package the approved item securely and follow the provided instructions.

Return Shipping Cost

Eligible returns approved through our customer service process qualify for free return shipping. The return method and related instructions will be provided after your request is reviewed.

Shipping costs arranged independently without prior approval are not guaranteed to be reimbursed. Additional costs resulting from unauthorized, incorrectly addressed, or noncompliant returns may remain the customer’s responsibility.

Refund Process

After the returned item is received, it will be inspected to confirm that it meets the return requirements. Approved refunds are processed within 3–15 days after the returned item is received and inspected.

After a refund has been processed, additional time may be required for the transaction to appear, depending on the payment provider or financial institution associated with the order.

If a returned item is incomplete, used, damaged after delivery, or otherwise ineligible, the refund may be reduced or declined where permitted.

Exchanges

To request an exchange, contact [email protected] before sending the original item. Include your order number, the item you wish to return, and the replacement item you are requesting.

Exchange options depend on product availability. Our customer service team will explain the available return, replacement, or refund process after reviewing your request.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible. Please provide:

• Your full name and order number.
• The name of the affected item.
• A clear description of the issue.
• Photos showing the item, packaging, and issue when applicable.

Do not discard the item or its packaging and do not return it before receiving instructions from our customer service team.

Final Sale Items

An item clearly marked as final sale or non-returnable before purchase is generally not eligible for a return, refund, or exchange.

This restriction does not affect any rights that cannot legally be excluded. Contact customer service if a final sale item arrives damaged, defective, or incorrect.